Shipping, Refund, Exchange Policy

At Fre'jor, we strive to provide a seamless and efficient shipping experience for our valued customers. Please take a moment to review our shipping policy to understand how we handle the delivery of your exquisite candles.

Shipping Methods

We partner with reliable shipping carriers to ensure that your orders are delivered safely and on time.

Processing Time

Once you place an order, our dedicated team at Fre'jor works diligently to process and prepare your candles for shipment. Our standard processing time is 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

The shipping time for your order will depend on your location within the United States. Generally, you can expect your candles to arrive within 3-7 business days from the date of shipment. However, please note that unforeseen circumstances such as weather conditions or carrier delays may impact the delivery timeframe.

Shipping Costs

At Fre'jor, we offer free shipping on all orders within the United States. We believe that our customers should not have to worry about additional costs when purchasing our exquisite candles.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment and estimate the expected delivery date. If you have any questions or concerns regarding the tracking of your order, please feel free to reach out to us at info@Frejor.com

Refunds | Exchanges

Returns & Exchanges

At Fre’jor, every piece is crafted with care. Because of the nature of our products, all sales are final. If an item arrives damaged or defective, our team will gladly assist with an exchange.

How to request an exchange for a damaged or defective item:

1. Report the issue within 7 days
   Please inspect your order upon delivery. Email Info@Frejor.com within 7 days, including your order number, a brief description of the issue, and clear photos of the damage.

2. Await authorization
   We will respond promptly with next steps and, if appropriate, provide exchange authorization. Please do not send items back without authorization, as they cannot be accepted.

3. Return shipment within 7 days of authorization
   Once authorized, ship the item to us within 7 days. Place a note with your order number inside the package.

4. Condition and packaging
   Items must be returned in original condition and packaging for an exchange to be approved. We reserve the right to decline an exchange if the item is not in suitable condition.

5. Proof of purchase
   Have your order number or original invoice available when requesting assistance.

Inspection and resolution
After your return is received, we will inspect the item to verify the reported issue. If approved, a replacement will be shipped promptly. If a replacement is unavailable, a full refund will be issued to the original form of payment.

For any questions or further assistance, please contact us at Info@frejor.com.

International Shipping

Currently, we only offer shipping within the United States. We apologize for any inconvenience this may cause and hope to expand our shipping capabilities in the future to serve our international customers.

Customer Support

At Fre'jor, we are committed to providing exceptional customer support. If you have any questions, concerns, or need assistance with your order, please do not hesitate to contact us at majorindustriesllc@gmail.com. Our dedicated team is here to assist you and ensure that your shopping experience with us is nothing short of extraordinary.

Thank you for choosing Fre'jor for your exquisite candle needs. We appreciate your trust in our brand and look forward to serving you.